Special Event Booking Terms & Conditions

To ensure the smooth running of our special event services and allow for proper preparation, staffing, and purchasing, the following terms and conditions apply to all special event bookings, including Christmas, Mother’s Day, Valentine’s Day, and other ticketed or set-menu events.

Payment & Booking Confirmation

Full prepayment is required to confirm and secure all bookings.

Reservations will only be considered confirmed once payment has been received in full.

Cancellation Policy

Cancellations made more than 7 days prior to the booking date will receive a full refund.

Cancellations made within 7 days of the booking date will be subject to a 50% cancellation fee.

Cancellations made within 72 hours of the booking, reductions in guest numbers, or no-shows are strictly non-refundable.

Guest Numbers

Final guest numbers must be confirmed no later than 72 hours prior to the booking date.

Any reductions in guest numbers after this time will be charged in full.

Dietary Requirements

All dietary requirements and allergies must be communicated at least 72 hours prior to the booking date.

While we will do our best to accommodate dietary requests, we cannot guarantee that all requirements can be catered for without prior notice.

Arrival Time

Guests are kindly requested to arrive on time for their reservation.

Late arrivals may result in a reduced dining time due to seating schedules and service timing requirements. This also may result in courses or dishes being missed. 

General

Seating requests are noted where possible but cannot be guaranteed.

Management reserves the right to make minor menu adjustments due to seasonal availability or supplier changes where necessary.